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Lost & Found Rooms Policy:

ITALIAN LAW

ITALIAN LAW

The LOSTANDFOUNDROOMS.COM web site, in adhering to Italian law, states:
“Entering this web site the User and LOSTANDFOUNDROOMS.COM agree that the laws and the regulations of the Italian State will enforce any questions pertinent to the use of the web site. LOSTANDFOUNDROOMS.COM does not guarantee in any way that material present on the web site can be appropriate or of possible use in other countries, and the access to those materials from places where the relative contents are illegal is expressly prohibited. Users who choose to enter this site from said locations, do so at their own risk, and are solely responsible to respect relative local laws.”

PROCESSING ORDER

LOSTANDFOUNDROOMS.COM reserves the right to decline an order in the event that the order does not receive express verification or approval from the Client’s bank.
Once an order is placed for available items no changes can be made to that order. Orders placed separately will be shipped separately.
LOSTANDFOUNDROOMS.COM reserves the right to delay a shipment if the order is not able to be shipped for reasons beyond control. Please note that during promotions and sales there may be delays in immediate shipping.
It is at the sole discretion of LOSTANDFOUNDROOMS.COM to reserve the right to decline to process an order and/or offer service to anyone at any time.

CLIENT REQUIREMENTS - FINAL CUSTOMER

FINAL CUSTOMER

LOSTANDFOUNDROOMS.COM has created and published the web site LOSTANDFOUNDROOMS.COM with the mission to offer a service exclusively for its own Clients.
The products on sale on the web site LOSTANDFOUNDROOMS.COM are destined to the Final Customer. By “Final Customer”, LOSTANDFOUNDROOMS.COM intends person or persons who do not operate their own entrepreneurial nor professional activity that may include but not be limited to the re-sale of merchandise purchased at LOSTANDFOUNDROOMS.COM.
Therefore, LOSTANDFOUNDROOMS.COM invites Users who may not be considered a “Final Customer” to refrain both from attempting to establish business relations with LOSTANDFOUNDROOMS.COM nor to use accounts of third parties to forward purchase orders relative to the merchandise on sale.
In regard to the commercial policy described above, LOSTANDFOUNDROOMS.COM reserves the right to not process orders from persons that are not the Final Customer and any other orders that are not in conformity with the said commercial policies.

DECLARATION OF RESPONSIBILITY - TERM & CONDITIONS

TERM & CONDITIONS

This notice contains the terms and legal conditions that govern the web site LOSTANDFOUNDROOMS.COM
Users of LOSTANDFOUNDROOMS.COM accept and agree to respect all the conditions included in this declaration.
If Users do not accept these terms, LOSTANDFOUNDROOMS.COM reserves the right to ask the Users to refrain from using the LOSTANDFOUNDROOMS.COM website.
The access and the use of the web site LOSTANDFOUNDROOMS.COM are for personal use only.
The visualization of the web site LOSTANDFOUNDROOMS.COM provides Clients with product information and the possibility to purchase merchandise.

PRODUCT AVAILABILITY

Items featured on the web site reflect the actual availability of the item in color and size. The site is linked to all the holdings of LOSTANDFOUNDROOMS.COM including warehouses and stores.
Once the order is processed LOSTANDFOUNDROOMS.COM reserves the right to re-confirm the availability of the merchandise, verify the transaction’s validity and check the Client’s record with LOSTANDFOUNDROOMS.COM.
Clients will be informed if for any reason the item ordered is not available or if the order cannot be processed as per the Client’s request..

COPYRIGHT & TRADEMARK

LOSTANDFOUNDROOMS.COM is the owner of the web site LOSTANDFOUNDROOMS.COM and its contents. This includes, but is not limited to, the documentation, images, characters, design, music, software, codes and format scripts. The material included in the web site LOSTANDFOUNDROOMS.COM is protected by copyright.
Reproduction, modification, transmission, re-publication and/or re-distribution to third parties for commercial purposes are strictly prohibited without the express written consent from LOSTANDFOUNDROOMS.COM.
LOSTANDFOUNDROOMS.COM does not allow the use of the web site’s contents or the trademark for any other purpose than what is written above.

PRODUCT & IMAGES ONLINE

LOSTANDFOUNDROOMS.COM declines every responsibility that, due to a particular configuration of a client’s computer or to malfunction, the colors of the products visualized on the web site could appear to be slightly different from the original.
Images on LOSTANDFOUNDROOMS.COM belong to LOSTANDFOUNDROOMS.COM and any unauthorized use of these images without the express written consent of LOSTANDFOUNDROOMS.COM is forbidden.
It is possible that Designers make changes during the production phase and/or decide not to produce an item. In the event there is a difference with a Pre-Order item or an item will not arrive from the Designer, LOSTANDFOUNDROOMS.COM will contact the Client for express approval and either proceed to shipment or cancel the order for a refund.
Privacy Policy
LOSTANDFOUNDROOMS.COM , with its legal headquarters in Via X Dicembre 1947,60 Arezzo- Italy – provider of the services and activities available in the web site LOSTANDFOUNDROOMS.COM , may use the personal data, voluntarily provided by the User, as per the laws in force: Article 13 of Italian Law 196/2003.
Users are invited to visit this page periodically, for information according to updated laws and regulations.
LOSTANDFOUNDROOMS.COM specifies that, while the use of personal data is necessary to execute the required services, Users are assured that the use of such data will not be used for profiling research, but solely to facilitate site management and the execution of orders.
Personal data, voluntarily provided by the User, will not be communicated nor sold to a third party.
All necessary information required in order for credit card payments and transactions to be processed (credit/debit card number, expiry date, security code) will be sent to PayPal and fraud-monitoring team for autentification, via encrypted protocol, without any third party interference. This information will never be seen or stored for any purpose by LOSTANDFOUNDROOMS.COM .
The security measures on our site are intended to help reduce the risk of unauthorized access or dispersion of data that may cause any personal risk to the security of our clients. For this reason, we suggest that site users ensure the computer that they are using has up-to-date security software and is connected to the internet through a reputable and trusted service provider.
LOSTANDFOUNDROOMS.COM has implemented security measures to protect the users and their data entered. Despite their efforts, LOSTANDFOUNDROOMS.COM cannot guarantee that these security measures will limit and exclude any and all risks of unauthorized access to this information. For this reason, we advise our users to always navigate on the LOSTANDFOUNDROOMS.COM site from a secure computer source with updated software that allows ample protection of sensitive data (antivirus software) and that the Internet provider itself possesses safety requirements for the secure transmission of such data over the Internet.

LOSTANDFOUNDROOMS.COM informs its Users are protected by Article 7 of the Italian Law n. 196/2003. Users can reserve the right to request the following information from LOSTANDFOUNDROOMS.COM :
-the confirmation of the existence of personal data relative to the User
-the clear communication of the data together with their source
-the motives and the finality of their use

The request for the above information can be renewed with an interval of ninety days, except for the existence of justified motivations; the cancellation, the modification in anonymous format of all of the data in case of violation of laws, together with the data which is not used for the aims for which they were collected.

SHIPPING

Italy
DHL shipment: FREE for purchases over 100 €
DHL shipment: 15€ for purchases up to 100 €
Delivery within: 3 – 4 working days

European DDP Countries
Countries included: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain, Sweden, and the United Kingdom.
DHL shipment: FREE for purchases over 300 €
DHL shipment: 25 € for purchases up to 300 €
Delivery within: 3 – 5 working days

European DDU Countries
Countries includes: Gibraltar, Greenland, Jersey, Iceland, Liechtenstein, Monaco, Norway, Switzerland
Order towards these countries will we processed with the VAT exemption
DHL shipment: FREE for purchases over 300 €
DHL shipment: 25 € for purchases up to 300 €
Delivery within: 3 – 5 working days

USA, Canada, Turkey
DHL shipment: FREE for purchases over 400 €
DHL shipment: 40€ for purchases up to 400 €
Delivery within: 3 – 5 working days

Rest of the World
DHL shipment: FREE for purchases over 500 €
DHL shipment: 50€ for purchases up to 500 €
Delivery within: 7 working days

METHODS OF PAYMENTS

Credit Card:
When clients place orders online Credit Card details are forwarded to Paypal’s protected system which accepts all major creditcards.

Please visit: www.paypal.com for further information regarding Paypal.

Credit Card Security:
LOSTANDFOUNDROOMS.COM’s Clients are guaranteed maximum Credit Card security because all transactions are processed by Paypal.

LOSTANDFOUNDROOMS.COM’sCUSTOMER SERVICE AGENTS WILL NOT ASK FOR NOR ACCEPT CREDIT CARD NUMBERS AND/OR EXPIRATION DATES.

Credit Card Currency:
Credit Cards are debited in Euros, and the final price will be calculated using the applicable exchange rate the day the Credit Card company processes the transaction.

Bank Wire Transfer:
LOSTANDFOUNDROOMS.COM gladly accepts Bank Wire Transfer as a method of payment.

Please send an E-mail to: payable@lostandfoundrooms.com with the items (include Item Codes) you are interested in, your first and last name, shipping address and telephone number. You will receive a confirmation E-mail with the availability of the merchandise, the final total amount and the bank details for the wire transfer. As soon as we receive your e-mail, your order will be kept for you. Please remember that it takes 5-7 business days for this Bank operation.

RETURNS

Return Instructions:
The original LOST AND FOUND ROOMS SEAL must be attached to the item(s) with the original clip together with the original item(s) tag. This Return SEAL and the
item’s tag must not be removed or cut in any way.
You must contact returns@lostandfoundrooms.com with a written request to return the item(s) within 10 days from the date of delivery.
The written request must include the Item Code Number(s) of the item(s) to be returned.
Once the written request is received, returns@lostandfoundrooms.com will send you an email with your RETURN AUTHORIZED CONFIRMATION including the
RETURN AUTHORIZATION NUMBER.
When returning the product, please ensure that you include the copy of your RETURN AUTHORIZED CONFIRMATION in the returned parcel. Any returned items that
are not accompanied by the copy of your authorized return confi rmation will not be accepted. LOST AND FOUND ROOMS will not accept unauthorized returns.
The returned item(s) must be in the same condition in which it was originally sent and packaged in an orderly fashion.
The return of the unused item(s) must reach LOSTANDFOUNDROOMS.COM within 10 days from the written confi rmation from returns@@lostandfoundrooms.
com. All authorized returned merchandise is subject to re-entry inspection which is at the sole discretion of LOSTANDFOUNDROOMS.COM and must meet all the
requirements as listed under the Return Policy. If the returned item(s) does not pass re-entry inspection, LOSTANDFOUNDROOMS.COM will offer you the option to
re-accept the item at your cost. We will refound the original purchaser’s credit card (or PayPal) for the sum paid, minus taxes and delivery costs. It is advisable to
return items by registered post, DHL or any other trusted courier service. Be sure to keep your receipt and ask for a tracking number, as we cannot be responsible
for goods lost or damaged during the return delivery. Please note that delivery costs for returned goods are customer’s responsibility.

TAXES

VAT & Duty Delivery Unpaid:
Product prices published on the web site LOSTANDFOUNDROOMS.COM reflect the actual retail price of the goods, expressed in Euro.

Including/Excluding Italian VAT is managed by an automated system working as follows:
GUEST Users see prices EXCLUDING Italian VAT
REGISTERED Users from the European Community see prices INCLUDING Italian VAT
REGISTERED Users from outside the European Community see prices EXCLUDING Italian VAT

The Shopping Cart Summary and the Payment Invoice will reflect VAT exemption by having a TAX value of €0.00
Please be reminded that shipments destined outside of the European Community are subject to import taxes and duty fees (DDU Deliver Duties Unpaid) based on your home country’s regulations.
Payment of the DDU fees is the sole responsibility of the Client.

ADDITIONAL INFORMATION

LOSTANDFOUNDROOMS.COM ships worldwide with DHL. DHL does not deliver to P.O. Boxes.
As per International Laws regulating Commerce and Trade of imports and exports: We regret to inform our Clients that we cannot place a lower value or declare the order as a gift. According to laws that regulate trade and commerce, all LOSTANDFOUNDROOMS.COM orders are required to be shipped with an official invoice that declares the values of each item.

CURRENCY

Prices on LOSTANDFOUNDROOMS.COM are expressed in EURO. Visit the site, www.exchangerate.com where you can insert the Euro and get the approximate equivalent for that day in your home country’s currency. Please remind that the actual change rating will be the one from the day when your bank will charge your credit card.

COMPANY'S INFORMATION

Lost & Found srl
via X Dicembre 1948, 60
52100 Arezzo – Italy
ph/fax +39 0575 582083
email: rooms@lostandfounddesign.net
PI. 01929130514.

HOW TO MESURE YOUR SIZE

To find your correct size, simply take your measurements and use the table below as a guide. These measurements refer to your body’s size rather than the dimensions of the garment – clothing measurements will vary due to style and desired fit, but have been designed to fit the body size indicated on the chart.
If you are unfamiliar with Italian Sizing, please consult our Conversion Tables Page.